If you’re struggling with the QuickBooks Payroll Update Not Working issue, you’re not alone. This is a common frustration among QuickBooks users, especially during tax season or when trying to process employee paychecks on time. Whether the update fails, gets stuck, or throws error messages like PS038, PS107, or PS033—this guide is your one-stop fix.
Don't waste hours trying to figure it out yourself—call our QuickBooks Payroll Support at +1(866)409-5111 for fast and professional help.
What Is the "QuickBooks Payroll Update Not Working" Problem?
This error occurs when QuickBooks Desktop Payroll is unable to complete or process payroll updates. These updates are crucial as they include the latest tax tables, direct deposit features, and compliance updates.
When the update fails, it prevents you from:
Processing payroll correctly
Updating tax tables
Sending direct deposit paychecks
Meeting state or federal tax requirements
Common Error Codes Linked to This Issue
If QuickBooks payroll updates aren't working, you might see one of the following error messages:
QuickBooks Error PS033 – Damaged CPS folder or payroll files
QuickBooks Error PS038 – Paycheck stuck as “Online to Send”
QuickBooks Error PS107 – Corrupted or outdated payroll update files
QuickBooks Error 15240 – Internet or permission settings are incorrect
QuickBooks Error 15270 – Incomplete payroll update download
These issues usually arise due to system conflicts, internet issues, or corrupted update files.
Why QuickBooks Payroll Update May Not Work
Here are the most common causes behind payroll update issues:
Incorrect QuickBooks Desktop version
Expired Payroll subscription
Internet connectivity problems
Misconfigured Internet Explorer settings
Antivirus or firewall blocking updates
Corrupted QuickBooks installation
Damaged CPS (Component Payroll System) folder
How to Fix QuickBooks Payroll Update Not Working
Before starting, back up your company file to prevent data loss.
Fix 1: Verify Your Payroll Subscription Is Active
Open QuickBooks Desktop.
Go to Employees > My Payroll Service > Account/Billing Information.
Login to your Intuit account and check the status.
If it’s inactive, renew your subscription to enable updates.
Fix 2: Update QuickBooks Desktop to the Latest Version
Open QuickBooks.
Go to Help > Update QuickBooks Desktop.
Click on Update Now and check Reset Updates.
Select Get Updates, then restart QuickBooks.
Fix 3: Run QuickBooks as Administrator
Running with full permissions ensures updates can be downloaded and installed correctly.
Right-click the QuickBooks Desktop icon.
Select Run as Administrator.
Try updating payroll again.
Fix 4: Check Internet and Firewall Settings
QuickBooks requires a stable and unrestricted internet connection.
Open Internet Explorer (QuickBooks uses it for connections).
Go to Tools > Internet Options > Advanced and reset default settings.
Disable any proxy servers if used.
Add these exceptions to your firewall and antivirus:
Intuit.com
QuickBooks.com
Payroll.com
Fix 5: Rename the CPS Folder
Renaming the Component Payroll System folder forces QuickBooks to create a new one.
Close QuickBooks.
Navigate to:
C:\Program Files\Intuit\QuickBooks 20XX\Components\Payroll\CPS
Rename the CPS folder to CPSOLD.
Reopen QuickBooks and download payroll updates again.
Fix 6: Repair QuickBooks Desktop Installation
If installation files are damaged, this step can fix it.
Close QuickBooks and all related processes.
Open Control Panel > Programs > Programs and Features.
Select QuickBooks > Uninstall/Change > Repair.
Follow on-screen instructions and restart your system.
Preventing Future Payroll Update Failures
To avoid running into the same problem again:
Always keep QuickBooks Desktop updated
Regularly check your internet connection and firewall rules
Do not delay renewing your payroll subscription
Avoid interrupting updates once they’ve started
Schedule updates during low-traffic work hours
Still Can’t Fix It? Call Our Payroll Support Line
If you’ve tried every fix and the issue persists, don’t let it stall your payroll deadlines. Our experts are available around the clock to guide you step-by-step. Call +1(866)409-5111 and get back to seamless payroll processing within minutes.
Conclusion
The QuickBooks Payroll Update Not Working issue can derail your entire payroll process and cause major compliance headaches. But the good news? It’s completely fixable.
Whether it’s a corrupt CPS folder, expired subscription, or firewall block, now you have multiple proven ways to solve the problem. If DIY steps feel too technical, don’t hesitate—call +1(866)409-5111 for expert help right when you need it.
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